Privacy Policy

Effective Date: June 20, 2026

Petal & Poem ("we", "our", "us") respects your privacy and is dedicated to protecting the personal data you share with us at our boutique flower shop at Shop B, G/F, 46A Queen's Road East, Wan Chai, or via our website.

1. Information We Collect

We collect structural metrics information necessary to fulfill your flower and consultation requests, including:

• Name, email address, and phone number.
• Delivery data details, receiver names, and physical addresses.
• Billing updates and secure payment processor receipts.

2. How We Use Your Information

We process information exclusively to fulfill custom floral orders, manage booked event consultations, process secure local payments, and distribute optional promotional seasonal discount alerts.

3. Data Retention and Safety

Your details are safely locked securely within cloud structures. We never trade, rent, or vend user data profiles to predatory marketing firms.

4. Your Legal Rights

You reserve rights under the PDPO framework to access, modify, restrict, or clear your profile completely from our database infrastructure upon custom inquiry.